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+7 (495) 223-45-96

Secret audit

Secret audit
Department: BTL
Client: vseinstrumenti.ru
Date of event: form 2020
Geography: Moscow
Secret audit

Tasks

  • Select the most effective format for studying the quality of courier delivery to measure the level of service and compliance with job descriptions by staff.
  • Develop a unique profile of a mystery shopper.
  • Select mystery shoppers based on the client's area coverage map.
  • Instruct mystery shoppers in the development of an individual scenario.
  • Process and analyze the collected reports to prepare further recommendations for improving the quality of courier delivery.
  • Prepare statistical data in a format convenient for the client.
Secret audit

Resullts

  • A proposal has been developed to improve the work of the company's courier service.
  • We achieved a significant increase in the quality indicators for courier delivery by identifying cases of violation of the regulations and working through each of them.

Последние проведенные проекты

Contact
Moscow, 2nd Verkhniy Mikhailovsky proezd, building 9, floor 2
from 10AM to 7PM
+7 (495) 223-45-96
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