Tasks
- Select the most effective format for studying the quality of courier delivery to measure the level of service and compliance with job descriptions by staff.
- Develop a unique profile of a mystery shopper.
- Select mystery shoppers based on the client's area coverage map.
- Instruct mystery shoppers in the development of an individual scenario.
- Process and analyze the collected reports to prepare further recommendations for improving the quality of courier delivery.
- Prepare statistical data in a format convenient for the client.
Resullts
- A proposal has been developed to improve the work of the company's courier service.
- We achieved a significant increase in the quality indicators for courier delivery by identifying cases of violation of the regulations and working through each of them.
