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Secret audit

Secret audit
Department: BTL
Date of event: form 2020
Geography: Moscow
Secret audit


  • Select the most effective format for studying the quality of courier delivery to measure the level of service and compliance with job descriptions by staff.
  • Develop a unique profile of a mystery shopper.
  • Select mystery shoppers based on the client's area coverage map.
  • Instruct mystery shoppers in the development of an individual scenario.
  • Process and analyze the collected reports to prepare further recommendations for improving the quality of courier delivery.
  • Prepare statistical data in a format convenient for the client.
Secret audit


  • A proposal has been developed to improve the work of the company's courier service.
  • We achieved a significant increase in the quality indicators for courier delivery by identifying cases of violation of the regulations and working through each of them.

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proezd Zavoda Serp and Molot,
building 6k1, floor 4
from 10AM to 7PM
+7 (495) 223-45-96
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